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Frequently asked questions
Every owner will receive a report card for each pet. Our report cards will show any pictures of your pet and an update on how their stay is going! We recommend all owners download the Paw Partner application. You will receive notifications for the report card and any time we tag your pet in a picture!
We highly recommend all owners bring their pet's regular diet in measured individual baggies. Your pet will be in a different environment and abruptly changing their food can cause an upset stomach. If you will be out of town during your pets stay we recommend you pack extra just in case plans change. We offer our house cuisine for an additional fee per meal.
All drop offs and pick-ups can be done Monday-Friday between 7:30am and 11am or 2pm and 5pm, Saturdays between 8am and 10am or 2pm and 4pm. Please keep in mind pick-ups after 11am incur a half day fee. We strive to accommodate flexible drop-off and pick-up times for your convenience. Providing a specific time frame helps our team plan accordingly, ensuring a smooth check-in/out process while maintaining consistent care and attention for all pets.
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